Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, password, account settings, language preferences, and profile details.
• Billing information: payment status, plan details, invoices, billing address, transaction identifiers, and limited payment metadata. Full payment card details are usually processed by third-party payment processors and not stored by us.
• Submitted data: domains, URLs, keywords, website information, files, text, reports, API requests, and other data you provide to use the platform.
• Technical data: IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, logs, timestamps, and diagnostic information.
• Communication data: messages, support requests, feedback, and contact form submissions.
• Cookie and tracking data: information collected through cookies and similar technologies as described in our Cookie Policy.

2. How We Use Information

We use personal information to:

• Create, manage, secure, and authenticate user accounts.
• Provide tools, reports, analytics, monitoring, API access, and other platform features.
• Process payments, manage subscriptions, issue invoices, and prevent payment fraud.
• Respond to support requests, questions, and feedback.
• Improve performance, security, reliability, user experience, and product functionality.
• Detect, prevent, and investigate abuse, fraud, unauthorized access, or technical issues.
• Send service-related notices, updates, security alerts, and administrative messages.
• Send marketing communications where permitted by law and your preferences.
• Comply with legal obligations and enforce our Terms of Service.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Contract: to provide the services you request.
• Consent: where you agree to certain processing, such as optional cookies or marketing emails.
• Legitimate interests: to secure, improve, analyze, and operate the platform.
• Legal obligation: to comply with tax, accounting, consumer protection, security, or other legal requirements.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers: hosting providers, cloud infrastructure, email providers, analytics tools, payment processors, security services, and customer support tools.
• Payment processors: to process subscriptions, transactions, refunds, and fraud checks.
• Legal and compliance recipients: authorities, courts, regulators, or professional advisers when required or permitted by law.
• Business transfers: parties involved in a merger, acquisition, financing, reorganization, or sale of assets.
• With your direction: when you connect third-party services, use integrations, or ask us to share data.

5. International Data Transfers

Your information may be processed in countries other than your country of residence. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

6. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations. Retention periods may vary depending on the type of data and applicable law.

7. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service can be guaranteed to be completely secure.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, update, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent or lodge a complaint with a data protection authority.

You can manage some information directly from your account settings. For other requests, contact us using the details below.

9. Marketing Communications

You may opt out of marketing emails by using the unsubscribe link in the email or contacting us. We may still send transactional or service-related messages, such as account, billing, security, or support notices.

10. Cookies and Similar Technologies

We use cookies and similar technologies to operate the platform, remember preferences, analyze usage, improve performance, and support security. For more details, please read our Cookie Policy.

11. Children’s Privacy

SiteCalm is not intended for children under 13 years old, or under the minimum age required by applicable law. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links and Integrations

The platform may contain links to third-party websites or integrations with third-party services. We are not responsible for the privacy practices, content, or security of third parties. Please review their privacy policies before using them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. If changes are material, we may provide additional notice where required by law.

14. Contact Us

If you have questions or requests about this Privacy Policy or your personal information, contact us at: privacy@example.com.